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ColorQube™ 9201/9202/9203 Troubleshooting
System Administrator Guide 24-9
Ensure Embedded Fax is Installed Correctly
At the Device
1. Press the <Log In / Out> button to enter the Tools pathway.
2. Enter the Administrator’s User Name [admin], touch [Next], enter Password [1111], touch [Enter].
3. Press <Machine Status>, then the [Tools] tab.
4. Touch [Service Settings].
5. Touch [Embedded Fax Settings].
6. This should read [Enable]. If this is not Enabled or the Fax Install screen appears, refer to the instructions
to configure Embedded Fax in this guide.
Ensure the Fax Settings are Correctly Configured
Ensure the device has been configured with the correct fax (telephone) number.
At the Device
1. Press the <Log In / Out> button to enter the Tools pathway.
2. Enter the Administrator’s User Name [admin], touch [Next], enter Password [1111], touch [Enter].
3. Press <Machine Status>, then the [Tools] tab.
4. Touch [Service Settings].
5. Touch [Fax Service Settings].
Verify that all Fax Setting configuration steps have been performed. Refer to Embedded Fax on page 15-1.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further support.
Troubleshooting: Network Accounting
If you are experiencing problems with Network Accounting, first verify that the device is connected on the
network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Is the Device Functioning on the Network as a Printer?
Configure your device on the network or resolve any networking issues before attempting to use the Network
Accounting feature. For instructions to configure the device on the network, see Enable TCP/IP and HTTP at
the Device on page 2-5.
Ensure Network Accounting is installed correctly
At the device, press the Services button and touch any button on the screen interface.
Does the device ask you for a User Name and Account?