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24 About This Guide
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If appropriate for the issue, please include the following information with your comments:
• Document name
• Document part number (from the front cover)
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The iSupport Website
Access to some sections of the iSupport website do not require a password to access.
However, if a section does require a password, you can request one at the website:
1. On the Force10 Networks website home page, www.force10networks.com, click the Support
link, as highlighted at the top of Figure 1.
2. Click the Account Request link.
3. Fill out the User Account Request form and click Send.
4. Click Login, and then enter the userid and password that you received by email.
Figure 1 Force10 Networks iSupport Website
The i-Support website (www.force10networks.com/support/) contains five tabs:
• Home: Summary of open cases, RMA management, and field notices (as shown above)
• Service Request: Case management
• Software Center: Software downloads, bug fixes, and bug tracking tool