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Troubleshooting
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HP DesignJet 5000 Series Printers Service Manual
Performing a Service Test on a Failed Assembly
If possible, always perform a Service Test on the component/
assembly that you are about to replace, just to make sure that is the
component/assembly that has failed.
NOTE If the test on that component/assembly passes, you should NOT
replace it.
For information on the Service Tests and how to use them see
Chapter 4, Service Tests and Utilities.
Performing the Necessary Service Calibrations
Is the Printer calibrated correctly after replacing a component?
Refer to the table on Page 5-2 to determine when a calibration is
required.
NOTE Remember that certain Calibrations are required even if an
Assembly has been disassembled to gain access to another
Assembly or Component.
For information on the Service Calibrations and how to use them
see 5, Service Calibrations.
Troubleshooting Calibration Error Codes
Chapter 5 - Service Calibrations - contains a list of Error Codes that
are reported when a Calibration fails.
Calibration error codes consist of a four digit number [XXXX].
If you have an error code which is not documented in this Service
Manual or you have an error which you cannot resolve, then report
the error to the HP Response Center or the nearest HP Support
Office.