Filter
Top Products
Troubleshooting
1-6
HP DesignJet 5000 Series Printers Service Manual
ALL the Front-Panel LEDs are Lit but Nothing Else
Happens
The BootROM DIMM is NOT correctly installed or is the wrong type.
1. Power OFF the Printer from the back and disconnect the Power
Cord. Reseat the BootROM DIMM (looking from the rear of the
Printer, the first slot from the left - See
⇒ Page 8-75) making sure
that it is installed correctly.
2. If the problem persists replace the BootROM DIMM
⇒ Page 8-75.
NOTE
For more information, refer to “Electronics Problems” on page 1-21.
Troubleshooting Media Jams/Printhead Crashes
NOTE If using HP Coated Media when problem occurred, please also
refer to Page 1-11.
The failure modes “media jam” and “head crash” are grouped
together because in many cases a media jam causes the media to lift
up into the carriage path and cause a head crash, thus causing many
media jam failures to be reported as head crashes.
1. Did the media jam occur when loading media?
n If the client has had media jams, it is common for pieces of media
to get stuck in the media path. Clear the media path.
NOTE When clearing a media jam, sometimes media is stuck in the
paper path. To clear this, you must lift the media lever and insert
thicker media into the paper path to push out the media that is
still stuck there.
2. Is the customer using non-HP media?
n
The use of non-HP media can easily be the cause of media jams and
head crashes (especially head crashes because HP media is
specially formulated to avoid cockle, one of the primary causes of
head crashes). If the media is not HP approved, advise the customer
to use HP media and check to see if the problem is now solved.
3. The Carriage is at the incorrect height in relation to the Center
Platen. Adjust the carriage to the correct height ⇒ Page 5-18 and try
to load the media again.
4. Check that the Vacuum Fans work correctly - Refer to Page 1-10,
Problems with Vacuum .