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HP Ink Supplies Troubleshooting
3-12
HP DesignJet 5000 Series Printers Service Manual
Error Status Messages
Error status messages consist of the HP Status Code and the action
message. The following tables group error messages according to
the consumable, the action message (i.e. all Replace errors are
grouped together), and then the status number i.e. last two digits.
The first digit in the HP ID code (see table below), identifies the
consumable and/or provides specific consumables information.
The second digit identifies the color (see table below), for the
Printhead, Printhead Cleaner or cartridge.
Status Code
First Digit
Part / Information
0 HP No.81 Printhead in warranty
1 HP No.81 Printhead out of warranty
2 HP No.83 Printhead in warranty
3 HP No.83 Printhead out of warranty
4 Setup Printhead
5 Printhead Smartchip error
A HP No.81 Printhead Cleaner
B HP No.83 Printhead Cleaner
*
Printhead Cleaner Detection Error
6 HP No.81 Ink Cartridge
7 HP No.83 Ink Cartridge
8 Ink Cartridge Unknown
Status Code
Second Digit
Color
5 Light Cyan
4 Light Magenta
3 Yellow
2Cyan
1 Magenta
0 Black