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System Error Codes
2-6
HP DesignJet 5000 Series Printers Service Manual
System Error: ffff ffff 01dcxxxx
Problem
Description:
There is a problem with the I/O Card (happens during power-up).
Corrective Action: Try the following:
n Disconnect the Network Cable and check if the error still appears
during power-up.
n If the error does not appear again, then the problem may have
been that the Printer was receiving some information through the
port while powering-up.
n
If the error
does
appear again, then power OFF the Printer,
remove the I/O Card from the back of the Printer and power ON
the Printer again. Check if the error still appears during power-up.
– If the error does appear again, replace the Main PCA ( ⇒ Page
8-79) or the Hard Disk Drive (⇒ Page 8-72).
– If the error
does not
appear again (powers-up correctly without
the I/O Card), then try inserting the I/O card in the second slot to
check if it works. If it doesn’t work in the second slot, then replace
the I/O Card. If the new I/O card also fails, replace the Main PCA
(
⇒
Page
8-79
) or the Hard Disk Drive (
⇒
Page
8-72
).
System Error: ffff ffff 030d0170 or ffff ffff 030d0171
Problem
Description:
At power-up, the Printer thinks it is smaller than 42 inches.
Corrective Action: Try the following:
n Check that there are no obstacles in the Scan-Axis which stops
the Carriage from reaching the end-stops on both sides.
n Check that the Carriage moves freely from side to side.
n Check that the IDS Crane is installed correctly on top of the
Carriage and that the Carriage Cover is clipped on correctly.
System Error: ffff ffff 031609xx
Problem
Description:
This error code only appears if the Main PCA was replaced without
removing the media from the Printer, because the firmware tries to
find the last media information in the EEROM. Since the
information cannot be found, this error code is displayed.
Corrective Action: Remove the media and re-boot the Printer. This error code should
not appear again.