Filter
Top Products
System Error Codes
2-3
HP DesignJet 5000 Series Printers Service Manual
System Error Codes
Introduction
NOTE Before troubleshooting System Errors, if possible, repeat the
procedure performed when the error was reported.
NOTE When reporting the System Error Code, make sure that you
supply the full Error Code and the firmware version (displayed
during the initialization process when powering ON the Printer
or available in the User’s Printer Setup ⇒ Utilities ⇒ Statistics
menu).
The following pages contain a list of System Error Codes and their
respective descriptions and recommended corrective actions. Only
try one recommended action at a time and check if the Error Code
has disappeared.
System Error Codes consist of two groups of alphanumerics:
[XXXXXX]-[YYYYZZZZ]
The first set of 6 alphanumeric characters consists of the System
Error and the second set of 8 digits, when present, refer to the
internal error data.
NOTE If the YYYY digits in the second set of 8 characters are zero
[0000ZZZZ], this indicates a LAN Card System Error. The last
four digits [ZZZZ] of the Error Code must be reported to the
vendor support organization:
n For HP JetDirect Cards, this error code must be reported to
the iIPS Division Support.
n For 3rd party LAN Cards, the HP support organization should
communicate to the customer that they should address it
through the 3rd party vendor support structure.