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HP Ink Supplies Troubleshooting
3-10
HP DesignJet 5000 Series Printers Service Manual
Status Codes and Messages
NOTE Most problems with Ink Supplies will be solved by the user
simply following the instructions in the action message.
If a problem persists, a Call Agent can try and troubleshoot
Consumables problems by requesting the HP Status code from the
Customer via the phone. Using this process, it can be determined
whether the Printer requires any on-site maintenance.
The HP Status Code is made up of 4 digits: the first two digits are
the HP ID Code that identify the consumable and its color. The last
two digits are the status number indicating the nature of the
problem.
The tables in the next few pages describe the messages and status
codes for HP Ink Supplies.
P
H
O
N
E
S
U
P
PO
R
T
Printhead Menu
Press ENTER for
Printheads
printheads menu
OK
OK
OK
OK
OK
LIGHT MAGENTA
LIGHT CYAN
YELLOW
CYAN
MAGENTA
BLACK
(1421) REPLACE
14
HP ID Code
21
Status Number Action Message
HP Status Code