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Troubleshooting
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HP DesignJet 5000 Series Printers Service Manual
4. Once inside the “Utilities” menu, use the Arrow keys to scroll to the
“Test prints” menu display and press the Enter key.
5. Use the Arrow keys to scroll to “Service Config.” and press the
Enter key to print the Service Configuration Print.
How to Use the Service Configuration Print
The Service Configuration Print is divided into 7 different areas
where you can find information to troubleshoot the Printer.
n General Configuration - In this area you can find information
regarding the general configuration of the Printer, for example,
the firmware version, amount of memory installed or the capacity
of the Hard Disk Drive.
n Printhead Info - In this area you can find all the information
regarding the Printheads, for example, the part number, the
manufacturing date or the number of times a certain Printhead
has been inserted in the carriage. This information is useful for
troubleshooting Printhead problems and even knowing if the
Printheads have been used with Non-HP Ink Cartridges.
n Cartridge Info - In this area you can find all the information
regarding the Ink Cartridges, for example, the part number, the
manufacturing date or the ink level. This area also shows you if
the customer is using Non-HP Ink Cartridges.
n Operating Conditions - In this area you can find the level of
humidity and the temperature that the Printer is working in.
n Calibrations - In this area you can find information on certain
calibrations that have been performed on the Printer. It will also
tell you if a required calibration was performed or not.
n Maintenance - In this area you can find information relating to
maintenance, for example, the number times the Printer has been
powered ON, the number of Carriage cycles or the last System
Error Code that was triggered.
n I/O Configuration - In this area you can find information on the
configuration of the JetDirect Card.
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