Filter
Top Products
Troubleshooting
1-40
HP DesignJet 5000 Series Printers Service Manual
of the print. Perform a manual recovery if the Printhead status
is (XX20) RECOVER/ (XX21) REPLACE.
n With longer plots, average productivity will increase (i.e. same
area is printed in less prints > reduction of servicing at the
beginning/end of the print).
Troubleshooting Take-Up-Reel Problems
Issue Main Reason Action/Check
Right Hand (RH)
Module LED is OFF
The Printer is not
connected or switched
ON
Check that the TUR power cord is connected
Check that the switch located at the rear side of
the RH Module is ON
RH Module LED is
RED
The Spindle LOCK
Lever is not closed
Check that the TUR Spindle is inserted on the
TUR and the automatic lock is closed
Check that the LED turns from RED to GREEN
when manually closing the Spindle Lock Lever
RH Module LED is
blinking RED-
GREEN
Problem with the RH
Module Sensor
connection
Check that the sensor cable is well connected to
the Sensor Assembly
If the problem persists, call an HP representative
Media is not being
rolled
TUR is ON but is not set-
up correctly
Check that the RH Module LED is ON (and
GREEN)
Check that the TUR Spindle is inserted and the
Spindle Lock Lever is closed
Media is not supported
or it is not set-up
correctly in the TUR and
the Media skew is
causing problems
Check that the media weights are being used, set to
the media size used and the blue flanges are inserted
on the media weight
Check that the media is stuck to the Spindle as
parallel as possible to prevent skew
Check that the Deflector Bar is correctly installed
and that the Media routing is OK
Check that the media is HP supported.
Transparent media are not supported for being
used with the TUR
Media is being cut
after each print
The TUR is not set-up in
the Front Panel Menu
Check that the TUR ON option is activated on the
Front Panel (Devices Menu)