Filter
Top Products
Troubleshooting
1-4
HP DesignJet 5000 Series Printers Service Manual
Troubleshooting Ink Supplies Error Codes
Chapter 3, HP Ink Supplies Troubleshooting, contains a list of Error
Codes that are reported for Ink Supplies i.e. Ink Cartridges,
Printheads and Printhead Cleaners. The error codes are described
and recommended corrective actions are provided. Only try one
recommended action at a time and check if the error code has
disappeared.
Ink Supplies error codes consist of a four digit number [XXXX].
Troubleshooting Initialization - Self Diagnostic Errors
Chapter 4 - Service Tests and Utilities - describes the Printer
initialization sequence and reports errors that may be reported when
Printer initialization is performed.
Self Diagnostic error codes consist of seven alphanumeric
characters [XXXXXXX].
If you have an error code which is not documented in this Service
Manual or you have an error which you cannot resolve, then report
the error to the HP Response Center or the nearest HP Support
Office. When reporting the error, have the following information
ready:
n Which firmware revision the Printer is using.
n The complete error number.
Solving Image Quality Problems
Whenever an Image Quality problem appears, it is advisable to print
the Diagnostic Print. This will help you differentiate between
possible Printhead errors and other problems such as incorrect front-
panel selection, driver or RIP configuration or mechanical
problems. For information on solving Image Quality problems see
Chapter 6, Print Quality.