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HP Ink Supplies Troubleshooting
3-16
HP DesignJet 5000 Series Printers Service Manual
Ink Cartridge Errors (First Digit = 6, 7, 8)
NOTE When replacing Ink Cartridges:
n Use the Replace item in the Ink Cartridges menu. This will
release all air from the Ink Cartridge and avoid problems in
its removal.
n Ensure that you have the correct Ink Cartridge.
n Ensure that the Ink Cartridge is the correct color for that
slot.
n Ensure that the Ink Cartridge is the correct orientation, with
the color coded label at the top.
NOTE If all 6 Ink Cartridges present the same error message, check the
following:
n All Ink Cartridges installed are NOT of the wrong type i.e.
wrong model.
n If you replace or reseat Ink Cartridges one at a time and the
error persists for all cartridges, this indicates a hardware
problem. Do the following:
1 Check ISS cable connections on the rear of the Ink Supply
Station and the ISS PCA.
2 Remove the Service Station and check that the connections on
the floaters are clean.
3 Replace the Ink Tubes System ⇒ Page 8-62.
4 Replace the ISS PCA ⇒ Page 8-86.