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HP DesignJet 5000 Series Printers Service Manual
Solving Media-Handling Problems
NOTE HP Designjet Printers minimum media size is A3 in portrait
mode.
The Front Panel Keeps Indicating that Media Is Misaligned or
Incorrectly Positioned
Roll media n The roll may be loaded the wrong way. The paper should load
over the roll toward you.
n The media may be crumpled or warped or have irregular edges.
n The paper may be loaded at an angle. The right-hand edge must
be parallel to the blue line on the paper entry roller.
WARNING Ensure that the paper is wrapped tightly on the roll. This is a
very important step to remember because if this is not done, the
media may be loaded at an angle, causing the media to be
rejected.
n Perform the manual alignment procedure (Refer to the User’s
Guide).
n Check that the paper is correctly loaded onto the spindle.
Sheet media n It must be loaded with the right-hand edge against the blue
perforated line on the Printer.
n Align the media against the trailing edge coming out of the
Printer.
n The media may be crumpled or warped or may have irregular
edges.
n If you are using hand-cut media, the edges may not form a right-
angle or they may be rough. Do not use hand-cut media. Use only
purchased sheet media.
n If the media you are trying to load is very slippery, hold the
media with both hands, and gently push the media into the Printer
until it buckles upwards in the middle, this will help the Printer to
load it.
n If the Overdrive is covered in dust, it will have problems picking
up the sheet media during the load process. Clean the Overdrive
using the Platen Cleaning Utility ⇒ Page 9-7.
Prints Do Not Stack
Properly in the
Media Bin
n The Printer may be too close to the end of the roll. The natural
curl near the end of the roll can cause stacking problems. Load a
new roll or remove prints manually as they are completed.
n If you are mixing prints or nesting sets of several different sizes,
you may have stacking problems because of the different sizes of
media in the bin.