Filter
Top Products
Print Quality
6-2
HP DesignJet 5000 Series Printers Service Manual
Print Quality
Print Quality Troubleshooting Checklist
When faced with a Print Quality problem, use the following
checklist as a guide in troubleshooting the problem:
1 Problem reproduction
n Reproduce the problem that the customer is seeing using their
original settings.
2 Printer configuration:
n Print Mode: Set to "Max. Quality" (in the Printer and in the
driver).
n Dry time: Set to “Automatic”.
n Select the correct media setting when loading the media.
3 Hardware check list
Firmware Revision
n Check if the latest version of the Firmware is installed. If not
Install the latest Firmware revision ⇒ Page 9-12.
4 Printheads
Printhead Troubleshooting Process:
n Check the Printhead status in the front-panel.
n If (xxxx)REPLACE is displayed, the faulty Printhead must be
replaced.
n If the (xxxx)RECOVER is displayed recover the Printhead ⇒ Page
6-15.
n If you don't have any samples yet, reproduce the original problem
with the correct Printer settings.
n Print the Diagnostic Print (See Page 6-5) using the exact settings
and Media that the Customer used when faced with the Print
Quality problem.
Printhead Alignment and Check:
n Perform the “Printhead Alignment” from the Printer Setup menu
/ Utilities/Calibrations/Printhead Alignment, using the same
media with which you were experiencing problems.
5 Media
n Make sure that you use HP or HP-approved media.
n Store media according to its Environmental Specifications.
n Select the correct media type through the Front Panel when
loading it.