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System Error Codes
2-21
HP DesignJet 5000 Series Printers Service Manual
System Error: 0C00FF
Problem
Description:
Print Mask could not be generated. The mask generation algorithm
could not generate the print mask. Possible causes are memory
corruption, print mode definition incompatible with mask
restrictions (if using an external RIP). The cause is not likely to be
the Printhead because if it was, the Printhead would be marked as
XX21 REPLACE.
Corrective Action: Try the following:
n Re-boot the Printer and the error code should not appear again.
n If the problem continues to appear and the customer is using an
external RIP, ask them to try one of the internal print modes by
printing from the HP Driver. If the problem disappears, then the
RIP print mode was causing the problem and the customer should
contact the RIP vendor.
n Check whether there is a printhead in the XX21 REPLACE
status. If there is, replace that Printhead.
n If there is no Printhead in the XX21 REPLACE status, print the
Diagnostic Print to find the Printhead with the failing nozzles.
System Error: 0C1000
Problem
Description:
Primer not calibrated or the calibration settings have been lost.
Corrective Action: Try the following:
n Perform the Service Station Calibration ⇒ Page 5-11.
n Replace the Service Station Assembly ⇒ Page 8-67.
System Error: 0C1001
Problem
Description:
Primer Shutdown Error.
Corrective Action: Try the following:
n Check that the Primer Stepper-Motor Cable is NOT broken or
damaged and that the Primer Arm moves freely from side to side.
n Replace the Service Station ⇒ Page 8-67.
n If the Error Code continues, replace the Main PCA ⇒ Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.