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System Error Codes
2-5
HP DesignJet 5000 Series Printers Service Manual
System Error: ffff ffff xxxxxxxx (General Firmware Error)
Problem
Description:
All ffff ffff errors are general firmware errors. This
does not
mean
that the firmware has failed, but that the firmware (as a piece of
software) has experienced an internal crash and before doing
anything incorrectly it displays this error. We can compare this to the
"blue-screen" that appears in the Windows operating system when
there is a software problem. These errors also mean a system crash.
Usually, the errors are sporadic and appear very randomly. The best
solution is just to switch the Printer OFF and ON and check if the
problem has disappeared (as in Windows). Frequently, the problem
will disappear.
However, sometimes the same system error appears quite often or it
is permanent. Its root cause (as explained above) may not
necessarily be a firmware problem; it could also be related to the Ink
Supplies, Electronics Module, etc.
In this situation, please take note of the Firmware version, the
situation where the problem can be reproduced and the
COMPLETE system error code and report it to the division.
Corrective Action: Try the following:
n Power-cycle the Printer and to check whether it still fails.
n If it still fails, upgrade to the latest Firmware revision (as the
newer revisions are more stable and solve many of the problems)
and check whether it still fails.
n If it still fails, report the error to the division. In this case, it is
important to report the firmware revision the printer is using, the
complete error number, which software application the customer
is using (name, version, etc.) and as much information as possible
about when it occurred.
System Error: ffff ffff 02b301b0
Problem
Description:
This error usually appears at the beginning of Printhead Alignment
due to a firmware bug.
Corrective Action:
If the error appears frequently, upgrade to firmware release A.02.xx.
NOTE This problem is solved in any A.02.xx firmware release.