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Processing, Tools, and Applications Troubleshooting
Data Explorer
™
Software User’s Guide 9-9
9
Table 9-5 Processing, Tools, and Applications Troubleshooting—Mariner Only
Symptom Possible Cause Action
Failed to calculate result
for mass deconvolution
Did not select at least two
peaks for same charge
envelope
Select at least two peaks
(for example, +1 and +2).
For more information, see
Section 5.6, Mass
Deconvolution
(Mariner Data Only).
Multiple Charge/Mass
Deconvolution commands
dimmed on Process menu
Your system does not
include the optional mass
deconvolution software
Contact Applied
Biosystems to purchase
the option.
Centroiding, Mass
Calibration, Multiple
Charge commands not
displayed on Process
menu
Spectrum window not
active
Activate Spectrum
window, then select
Process menu.
Resolution command not
displayed on Tools menu
Spectrum window not
active
Activate Spectrum
window, then select Tools
menu.
Only the active trace
zooms in Overlay mode
Zooming may not behave
as expected on overlaid
traces
Click in the top right
corner of the window to
restore the view.