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Image defects ........................................................................................................................390
Light image ....................................................................................................................391
Light color .......................................................................................................................392
Dark image ...................................................................................................................392
Dark color .......................................................................................................................393
Completely blank image .................................................................................................393
All black or solid color ....................................................................................................393
Dots in vertical lines .......................................................................................................394
Dirt on back of paper ......................................................................................................394
Dirt on front of paper .......................................................................................................394
Vertical lines ..................................................................................................................395
White vertical lines ..........................................................................................................395
Horizontal line .................................................................................................................396
White horizontal line .......................................................................................................396
Color missing ..................................................................................................................397
Blank spots .....................................................................................................................397
Poor fusing ....................................................................................................................397
Image distortion ..............................................................................................................398
Color misregistration .......................................................................................................398
Smearing ........................................................................................................................399
Misplaced image .............................................................................................................399
Reversed color ................................................................................................................400
Snail tracks .....................................................................................................................400
Repetitive defects troubleshooting ........................................................................................401
Interface troubleshooting ......................................................................................................403
Communications checks .................................................................................................403
EIO troubleshooting ........................................................................................................403
AUTOEXEC.BAT standard configurations .....................................................................404
Printer Job Language (PJL) commands .........................................................................404
@PJL COMMENT ..........................................................................................................405
@PJL INFO CONFIG .....................................................................................................405
@PJL INFO ID ................................................................................................................405
@PJL INFO USTATUS ..................................................................................................405
@PJL INFO PAGECOUNT ............................................................................................405
@PJL JOB ......................................................................................................................406
@PJL EOJ ......................................................................................................................406
@PJL ECHO ...................................................................................................................406
@PJL USTATUS JOB=ON/OFF ....................................................................................406
@PJL USTATUSOFF .....................................................................................................406
Control panel troubleshooting ...............................................................................................407
Printing a menu map ......................................................................................................407
Information menu ............................................................................................................407
Paper handling menu .....................................................................................................408
Configure device menu ...................................................................................................409
Print quality menu ...........................................................................................................411
System setup menu ........................................................................................................414
I/O menu .........................................................................................................................418
Resets menu ...................................................................................................................419
Diagnostics menu ...........................................................................................................419
Service menu ..................................................................................................................420
Tools for troubleshooting ......................................................................................................422
Embedded Web server (HP Color LaserJet 3700 series printer only) ...........................422
HP Toolbox .....................................................................................................................424
Printer configuration page ..............................................................................................428
Supplies status page ......................................................................................................429
Usage page (HP 3700 only) ...........................................................................................430
ENWW Conventions xi