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Table 7-2. Alphabetical printer messages
Message Description Action
Access Denied
MENUS LOCKED
An attempt has been made to modify a
menu item while the control panel
security mechanism is enabled by the
printer administrator. The message will
disappear shortly, and the printer will
return to the Ready or BUSY state.
Contact the printer administrator to change
settings.
Perform a cold reset to clear passwords.
Calibrating...<TEST> The printer is calibrating. No action necessary.
Calibrating...
Media sensor is not calibrated
The printer is calibrating the media
sensor.
No action necessary.
Canceling... X
JOB NAME
The printer is in the process of canceling
a job. The message will continue to be
displayed while the job is stopped, the
paper path flushed, and any remaining
incoming data on the active data channel
is received and discarded.
No action necessary.
Cannot duplex close rear bin
alternates with
CANNOT DUPLEX
HP 3700 only.
The lower rear door (rear output bin) was
opened during the automatic duplex job
or the printer detected a paper size that
could not go through the auto-duplexer.
Close the lower rear door (rear output bin)
or load paper that is supported for
autoduplexing. See
Supported media
weights and sizes, in Chapter 1.
Cannot duplex close rear bin HP 3700dn and 3700dtn only.
A 2-sided print job has been sent to the
printer while the lower rear door (rear
output bin) is open, or the face-up tray
sensor is damaged.
1. Close the lower rear door (rear output
bin).
2. Replace the face-up tray sensor lever.
3. Reseat the face-up tray sensor
connector J711 or the sensor
connection on the DC controller PCB.
4. Replace the face-up tray sensor
(PS11).
5. Replace the DC controller PCB.
Checking paper path The engine is turning its rollers to check
for possible paper jams.
No action necessary.
Checking printer The engine is doing an internal test. No action necessary.
CHOSEN PERSONALITY NOT
AVAILABLE alternates with
To continue press
The printer encountered a request for a
personality that did not exist in the
printer. The job is aborted and no pages
will be printed.
1. 1. Press to continue.
2. 2. Try a different driver.
CLOSE UPPER REAR DOOR The upper rear door is open. Close the upper rear door.
Cleaning... The printer is in the process of cleaning. No action necessary.
Clearing event log This message is displayed while the
event log is cleared. The printer will back
up one screen to Service Menu upon
completion of printing the page.
No action necessary.
ENWW Printer error troubleshooting 313