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Message Description Action
No job to cancel This message is displayed when the
user presses the Stop key but there is
no active job or buffered data to cancel.
This message is displayed for two
seconds before the printer is returned to
the READY state.
No action necessary.
NON HP SUPPLY
DETECTED
alternates with
For help press
Not made by HP. This message is
displayed until an HP supply is installed
or
is pressed. (This message is
displayed in the event log as 10.30.xx).
If you believe you purchased an
HP supply, please call the HP fraud hotline
at 1-877-219-3183.
Service or repairs required as a result of
using non-HP supplies is not covered
under HP warranty.
To continue printing, press
. The first
pending job will be cancelled.
If you believe that you installed a genuine
HP toner cartridge, wait approximately one
minute to ensure the message does not
change to another error message (such as
10.92.XX). If another message appears,
troubleshoot this second message. If the
message does not change within one
minute, perform the following steps:
1. If this toner cartridge was previously
used in another printer and is low on
toner, it will not be recognized as an
HP supply, this is the correct
message. You can use the cartridge
until the toner is gone, or replace the
cartridge to remove the message. To
continue printing, press
.
2. If this toner cartridge is a new,
genuine HP supply, test the cartridge
using Diagnostics mode on the printer
control panel and select Disable
Cartridge Check. If the message
follows the cartridge, replace the
cartridge and return it to HP.
NON HP SUPPLY
IN USE
alternates with
Ready
The printer has detected that a non-
HP supply is currently installed and
(override) was pressed.
If you believe you purchased an
HP supply, please call the HP fraud hotline
at 1-877-219-3183.
Service or repairs required as a result of
using non-HP supplies is not covered
under HP warranty.
ORDER <COLOR>
CARTRIDGE
alternates with
LESS THAN X PAGES
alternates with
Ready
The identified print cartridge is nearing
the end of its useful life. The printer is
ready and will continue for the estimated
number of pages indicated.
Order the identified print cartridge. Printing
will continue until REPLACE <COLOR>
CARTRIDGE is shown.
NOTE
Estimated pages remaining is based upon
historical page coverage with this supply.
See Ordering parts (in Chapter 8) for more
information.
Table 7-2. Alphabetical printer messages (continued)
ENWW Printer error troubleshooting 319