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Message Description Action
13.90.00 JAM INSIDE
FRONT DOOR
alternates with
REMOVE INCOMPATIBLE
TRANSPARENCIES
There is a jam inside the front door
caused by incompatible
transparencies.
Press for help.
or
See
Paper path troubleshooting, later in
this chapter for more information.
CAUTION: Use only transparencies
specified for use with HP Color LaserJet
printers. Noncompatible transparencies can
damage the printer. See the HP LaserJet
Printer Family Print Media Specification
Guide.
1. Remove all non-compatible
transparencies from Tray 1.
2. Load compatible transparencies in
Tray 1.
13.XX.YY JAM
REMOVE TRAY 2
alternates with
For help press
HP 3700 only.
There is a jam in the duplex path or
the paper access plate in the duplex
area needs to be closed.
Press for help.
Remove Tray 2 then clear the paper jam in
the duplex path or close the paper access
plate in the duplex area. See
Paper path
troubleshooting, later in this chapter.
NOTE
If Jam Recovery is set to OFF some pages
will not be reprinted. Re-send the missing
pages.
13.XX.YY JAM INSIDE
LOWER REAR DOOR
alternates with
Clear jam then press
A page is jammed in the lower rear
door (rear output bin).
Press for help.
See
Paper path troubleshooting, later in
this chapter.
13.XX.YY JAM INSIDE
UPPER REAR DOOR
alternates with
Clear jam then press
There is a jam inside the upper rear
door, the upper rear door was
opened during printing, or the door
has been left open and a print job
was sent to the printer.
Close the upper rear door. Press for help.
or
See
Paper path troubleshooting, later in
this chapter.
13.XX.YY JAM IN
TRAY 1
alternates with
For help press
Clear jam then press
A page is jammed in the
multipurpose tray.
Press for help.
or
See
Paper path troubleshooting, later in
this chapter.
NOTE
If Jam Recovery is set to OFF some pages
will not be reprinted. Re-send the missing
pages.
Table 7-3. Numerical printer messages (continued)
332 Chapter 7 Troubleshooting ENWW