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Interface troubleshooting
This section contains information about printer communication troubleshooting.
Communications checks
NOTE
Communication problems are normally the customer’s responsibility. Time spent attempting
to resolve these problems might not be covered by the product’s Hewlett-Packard warranty.
Refer the customer to the network administrator for assistance in troubleshooting network
problems.
If the printer is not connected to an MS-DOS-based host, proceed to
Table 7-40.
Communications check, Communications check.
Table 7-40. Communications check
Check Action
Is your computer configured
to the parameters described
in the configuration
instructions?
These parameters are required to communicate with the printer.
Verify that the configuration of the computer's communications
port matches these parameters.
NOTE
If these parameters are not set properly, an error might display on
the control panel.
EIO troubleshooting
If the printer contains an optional HP Jetdirect print server, and you cannot communicate
with the printer over the network, verify the operation of the print server. Print a configuration
page. If the Jetdirect card does not appear under “Installed personalities and options” on the
configuration page (indicated by the arrow in ), see the troubleshooting section of the
HP Jetdirect Print Server Software Installation Guide.
If the host system and printer are still not communicating, replace the formatter PCB and the
EIO card and reconfigure the printer. If the problem persists, a protocol analyzer might be
needed to find the source of the problem.
ENWW Interface troubleshooting 403