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Error message Event log
code
Action Location/
Action
Go to jam
Location
areas:
13.0A.00 (HP 3500/3550)
13.20.00 (HP 3700)
Delivery stationary jam
13.0A.00 When the paper does not pass
the face down paper sensor
(PS8) within time T after paper
has reached the fuser delivery
paper sensor (PS7), the CPU
judges it a delivery stationary jam.
6 - fuser/face-
down delivery
area
13.20.00 (HP 3700 only)
Duplexing feed delay jam
13.10.00 When the paper does not reach
the reversed paper sensor (PS9)
within time T after the delivery
motor has started rotating
counterclockwise, the CPU
judges it a Duplexing feed delay
jam.
5 - duplex feed
area
13.20.00 (HP 3700 only)
Duplexing feed stationary
jam
13.11.00 When the paper does not pass
through the sensor within time T
since a paper has reached the
reversed paper sensor (PS9),
the CPU judges it a duplexing
feed stationary jam.
5- duplex feed
area
6- fuser/face-
down delivery
area
13.20.00 (HP 3700 only)
Duplexing pick-up delay
jam
13.12.00 When the paper does not reach
the duplexing feed paper sensor
(PS10) within time T after paper
has reached the reversed paper
sensor.
5- duplex feed
area
13.20.00 (HP 3700 only)
Duplexing pick-up
stationary jam
13.13.00 When the paper does not pass
the sensor through within time T
since a paper has reached the
duplexing feed paper sensor
(PS10), the CPU judges it the
duplexing pickup stationary jam.
5- duplex feed
area
13.20.00 (HP 3500/3550
only)
Printer could not
automatically eject paper
13.20.00 Check all areas of the printer for
a residual paper jam.
4- transfer/
feed area
5- duplex feed
area
6 -Fuser/
facedown
delivery area
13.21.00 (HP 3500/3550)
13.20.00 (HP 3700)
Open door jam
13.21.00 When the front door is open
during printing, the CPU judges it
the door open jam.
check all jam
locations
13.90.00
Incompatible
transparencies jam
13.90.00 There is a jam inside the front
door caused by incompatible
transparencies.
4- transfer/
feed area
Table 7-4. Error messages and associated jam locations (continued)
ENWW Paper path troubleshooting 359