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NOTE
If the printer’s media sensor rejects a supported Color LaserJet transparency, make sure the
transparencies are not from an old box. Try transparencies from a new box.
● In the printer driver Paper tab, select Transparency as the paper type. Also, make sure
that the tray is correctly configured for transparencies.
● Check that the transparencies meet the specifications for this printer. See
Supported
media weights and sizes, in chapter 1. For more information on media specifications and
ordering information, consult the HP LaserJet Printer Family Print Media Specification
Guide. For the HP Color LaserJet 3500/3550 series printer, go to http://www.hp.com/
support/clj3550. For the HP Color LaserJet 3700 series printer, go to http://www.hp.com/
support/clj3700. For downloadable manuals, select Manuals.
● The transparencies you are using are not designed for proper toner adhesion. Use only
transparencies designed for HP Color LaserJet printers.
● Handle transparencies by the edges. Oil from fingers can cause spots and smudges on
the transparencies.
● Small, random, dark areas on the trailing edge of solid fill pages may be caused by
transparencies sticking together in the output bin. Try printing the job in smaller batches.
● The selected colors are undesirable when printed. Select different colors in the software
application or printer driver.
● If you are using a reflective overhead projector, use a standard overhead projector
instead.
Print quality problems associated with the environment
If the printer is operating in excessively humid or dry conditions, verify that the printing
environment is within specifications. See the getting started guide for this printer for
information on operating environment specifications.
Print quality problems associated with paper jams
Make sure that all paper is cleared from the paper path.
● If the printer recently jammed, print two to three pages to clean the printer.
● If the paper does not pass through the fuser, which causes image defects to appear on
subsequent documents, print two to three pages to clean the printer. However, if the
problem persists, see
Print quality troubleshooting pages.
Print quality problems associated with toner buildup
Over time, toner and other particles can build up inside the printer. This buildup can cause
the following print quality problems:
● marks at even intervals on the printed side of the page
● toner that smears easily
● toner specs on the page
● vertical streaks or bands on the page
To correct these types of problems, clean the printer. See
Cleaning the printer and
accessories, in chapter 4.
382 Chapter 7 Troubleshooting ENWW