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Exchange program
HP offers remanufactured assemblies for some parts. These are identified in chapter 8 and
can be ordered from Hewlett-Packard Customer Support-Americas (HPCS-A) or Hewlett-
Packard Customer Support-Europe (HPCS-E).
Supplies
Paper and print cartridges can be ordered directly from Hewlett-Packard. See chapter 8 for
ordering information.
World Wide Web
Printer drivers, updated HP printer software, and product and support information can be
obtained from the following website:
In the U.S.: http://www.hp.com/support/clj3500 or http://www.hp.com/support/clj3700
Printer drivers may be obtained from the following websites:
In China: http://www.hp.com.cn/support/clj3500 or ftp://www.hp.com.cn/support/clj3700
In Japan: ftp://www.jpn.hp.com/support/clj3500 or ftp://www.jpn.hp.com/support/clj3700
In Korea: http://www.hp.co.kr/support/clj3500 or http://www.hp.co.kr/support/clj3700
In Taiwan: http://www.hp.com.tw/support/clj3500 or http://www.hp.com.tw/support/clj3700 or
the local driver website: http://www.dds.com.tw
HP service parts information CD-ROM
This powerful, CD-ROM-based parts information tool is designed to give users fast, easy
access to parts information such as pricing and recommended stocking lists for a wide range
of HP products. To subscribe to this quarterly service in the U.S. or Canada, call
(800) 336-5987. In Asia Pacific, call (65) 740-4484. Parts identification and pricing
information can also be checked via the World Wide Web at http://www.hp.com/go/partsinfo.
HP support assistant CD-ROM
This support tool offers a comprehensive online information system designed to provide
technical and product information about HP products. To subscribe to the quarterly service in
the U.S. or Canada, call (800) 457-1762. In Hong Kong SAR, Indonesia, Malaysia, or
Singapore, call Mentor Media at (65) 740-4477.
Customer care reseller sales and service support center
The Customer Care Reseller Sales and Support Center is available to assist resellers and
service technicians. To reach this support center, call (1) (800) 544-9976.
HP authorized resellers and support
To locate authorized HP resellers and support, call (800) 243-9816 in the U.S. or (800)
387-3867 in Canada.
44 Chapter 2 Service approach ENWW