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Cause Solution
DC controller PCB is defective. Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
Calibrate Now, later in this chapter.
Reversed color
Table 7-37. Causes for reversed color
Cause Solution
The FFC (flat cable) that connects the DC controller
to the formatter is not correctly connected.
Reseat the FFC to the DC controller PCB J1001.
Defective DC controller PCB. Replace the DC controller PCB.
Snail tracks
Table 7-38. Causes for reversed color
Cause Solution
Occurs in high temperature, high humidity
environments on the 2nd side printed when
duplexing. Cased by the fuser pressure roller being
bent in or out.
Replace the fuser.
NOTE
See the print modes in CONFIGURE DEVICE/ PRINT QUALITY/ PRINT MODES to
associate each paper type with a specific print mode. For example, there are several “BEST”
print modes that can be set for a specific media type that will enhance print quality. Results
will vary, depending on the media being used.
Also see the OPTIMIZE setting later in this chapter, for further print quality adjustments.
Table 7-36. Causes for a misplaced image (continued)
400 Chapter 7 Troubleshooting ENWW