Filter
Top Products
Table 7-3. Numerical printer messages
Message Description Action
10.XX.YY SUPPLY
MEMORY ERROR
alternates with
For help press
NOTE
The printer cannot always determine
whether the error is the cartridge or
the printer reader/writer
The printer cannot read or write to
at least one print cartridge memory
tag, or at least one memory tag is
missing.
XX Description:
00 - Memory error on supply
10 - Missing memory on supply
YY Description:
00 - Black print cartridge
01 - Cyan print cartridge
02 - Magenta print cartridge
03 - Yellow print cartridge
1. Open and close the front door.
2. Ensure the cartridges are fully seated.
3. Swap the cartridge for the color
indicated with a cartridge in another
slot to determine whether the error
follows the cartridge or stays with the
slot. If the error follows the cartridge,
replace that cartridge, otherwise,
continue with step 4.
4. Check the memory controller PCB
contacts to the memory tag. Clean if
dirty.
5. Reseat the memory controller PCB
connector J201 and DC controller PCB
connector J1025.
6. Defective memory controller PCB,
replace the memory controller PCB.
7. Defective DC controller PCB, replace
the DC controller PCB
10.32.00
UNAUTHORIZED SUPPLY
alternates with
For help press
A new supply has been installed
that is not made by HP. This
message is displayed until an
HP supply is installed or
is
pressed.
If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183.
Service or repairs required as a result of
using non-HP supplies are not covered
under HP warranty.
To continue printing, press
.
The first pending print job will be cancelled.
10.92.YY CARTRIDGES
NOT ENGAGED
alternates with
Open and close
front door.
The cartridges are not engaged,
poor primary transfer bias contacts,
defective high-voltage supply, or
control signal errors.
YY Description:
00 - Black print cartridge
01 - Cyan print cartridge
02 - Magenta print cartridge
03 - Yellow print cartridge
1. Open and close the front door to fully
engage the cartridges.
2. Reseat the print cartridges.
3. Check the printer primary transfer bias
contacts to the transfer unit. Clean if
dirty. If the contracts cannot be
cleaned or they are damaged, replace
the transfer unit.
4. Replace the high-voltage power supply
PCB.
5. Replace the DC controller PCB.
328 Chapter 7 Troubleshooting ENWW