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Message Description Action
TRAY X OPEN OR EMPTY The specified tray is open or is empty
and needs to be filled. If the tray is not
open or has paper installed, a problem
may exist with the sensor, sensor
connections, or the DC controller PCB.
If the tray has paper or is closed and the
paper guides are in the correct position,
perform the following action for the
specified tray:
Tray 1 (multipurpose tray)
1. Damaged Tray 1 paper sensor lever,
replace the lever.
2. The connectors in the Tray 1 paper
detection signal line are not connected
properly. Reseat the paper sensor
connector J701, relay connector
J5028, and DC controller PCB
connector J1006.
3. Defective Tray 1 paper sensor.
Replace the Tray 1 paper sensor.
4. Defective DC controller PCB. Replace
the DC controller PCB.
Tray 2 (cassette tray)
1. Damaged Tray 2 paper sensor lever,
replace the lever.
2. The connectors in the Tray 2 paper
detection signal line are not connected
properly. Reseat the Tray 2 paper
sensor connector J702, relay
connector J5028, and DC controller
PCB connector J1006.
3. Defective Tray 2 paper sensor.
Replace the paper pickup sensor.
4. Defective DC controller PCB. Replace
the DC controller PCB.
Tray 3 (500-sheet feeder)
1. Damaged paper 500-sheet feeder
paper sensor lever. Replace the paper
feeder paper sensor lever.
2. The connectors in the 500-sheet
paper feeder paper detection signal
line are not connected properly.
Reseat the paper feeder paper sensor
connector J703 and paper feeder PCB
connector J4004.
3. Defective 500-sheet paper feeder
paper sensor. Replace the paper
feeder paper sensor.
4. Defective 500-sheet paper feeder
PCB. Action: Replace the paper
feeder PCB.
5. Defective DC controller PCB. Replace
the DC controller PCB.
Table 7-2. Alphabetical printer messages (continued)
326 Chapter 7 Troubleshooting ENWW