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Message Description Action
62 NO SYSTEM No system was found. 1. Turn the printer off and then back on.
2. HP 3700 only - reseat the firmware
DIMM. Make sure it is in slot 1 (the
bottom slot).
3. Download new firmware (HP 3700 - try
downloading through the parallel port).
4. Replace the firmware DIMM.
64 PRINTER ERROR
For help press
alternates with
To continue
turn off then on
Scan buffer error. 1. Turn the printer off and then back on.
2. Perform a cold reset.
3. HP 3700 only - replace the firmware
DIMM.
4. Replace the formatter PCB.
68.X PERMANENT
STORAGE FULL
alternates with
To continue press
A non-volatile storage device is full.
Press
to clear the message.
Printing can continue, but there
could be unexpected behavior.
X Description:
0 - for onboard NVRAM
1 - for removable flash disk
1. Press to continue.
2. For the following errors, perform the
indicated action.
68.0 - turn the printer off and then back on.
If the error persists, execute an NVRAM
initialization.
68.1 - use the HP Web Jetadmin software
to delete files from the flash disk.
68.X PERMANENT
STORAGE WRITE FAIL
alternates with
To continue press
A non-volatile storage device is
failing to write.
Press
to clear the message.
Printing can continue, but there
could be unexpected behavior.
X Description:
0 - for onboard NVRAM.
1 - for removable flash disk.
press to continue.
For the following errors, perform the
indicated action.
68.0 - turn the printer off and then back on.
If the error persists, execute an NVRAM
initialization.
68.1 - use the HP Web Jetadmin software
to delete files from the flash disk.
68.X STORAGE ERROR
SETTINGS CHANGED
alternates with
To continue press
One or more printer settings saved
in the non-volatile storage device is
invalid and has been reset to its
factory default.
Press
to clear the message.
Printing can continue, but there
could be unexpected behavior.
X Description:
0 - for onboard NVRAM.
1 - for removable flash disk.
1. Press to continue.
2. Turn the printer off and then back on.
3. Check the printer settings to determine
which settings have been changed.
79.XXXX
PRINTER ERROR
alternates with
To continue
turn off then on
HP Color LaserJet 3700 series
printer only.
A critical hardware error has
occurred.
1. Turn the printer off and then back on.
2. Reseat the firmware DIMM.
3. Reseat the formatter PCB.
4. Replace the firmware DIMM.
5. Replace the formatter PCB.
Table 7-3. Numerical printer messages (continued)
350 Chapter 7 Troubleshooting ENWW