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Message Description Action
Error occurs at power up and can
be caused by:
● Cartridges not seated correctly.
● Damaged cartridge shutter arm.
● Broken ITB coupling lever on
the front door (front door
engaging tab).
● Broken cartridge alignment
knob.
● Left rail guide out of place or
missing.
● Left arm drum lock is broken.
● ITB gears are not aligned.
Perform the following steps:
1. Open the door and verify the toner
cartridges are seated properly.
Remove and reinstall the cartridges.
2. Close the door slowly and look inside
to see if the toner shutters open
properly while the door is closing. If
they are sticking, inspect the cartridges
for any damage to the wire arm or
shutter. Replace the cartridge if it
sticks for more than 10 seconds.
3. If the cartridges look OK, go through
the diagnostic Disable Cartridge check
and change toner cartridges to see if
the problem follows the cartridge or if it
stays with the location.
● Select the
.
● Move down through the menu and
highlight Diagnostics.
● Select the
.
● Move down through the menu and
highlight Disable Cartridge check.
● Select the
.
● Remove the cartridge that is the
issue. To determine which
cartridge is the issue, look at the
last two digits of the 10.92.XX
error code: 00 = black, 01 = cyan,
02 = magenta, 03 = yellow.
● Place the cartridge with the issue
in another color slot, and put the
good cartridge in the trouble
cartridge slot.
● Close the door. If the 10.92.XX
error is still present, see if it is still
the same cartridge. (If the black
cartridge was moved to the yellow
spot, did the error message
change from 10.92.00 to
10.92.03), or did the error remain
a 10.92.00. If the error followed
the cartridge, replace the
cartridge, but if it stayed the same,
the printer may have a broken
cartridge alignment knob and
should be replaced.
Table 7-3. Numerical printer messages (continued)
330 Chapter 7 Troubleshooting ENWW