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7
Troubleshooting
Chapter contents
This chapter contains the following sections:
Chapter contents ...................................................................................................................303
Introduction ............................................................................................................................306
Troubleshooting process .......................................................................................................307
Pre-troubleshooting checklist .........................................................................................307
Troubleshooting flowchart ..............................................................................................308
Troubleshooting power-on ..............................................................................................310
Printer error troubleshooting .................................................................................................312
Status messages ............................................................................................................312
Warning messages .........................................................................................................312
Error messages ..............................................................................................................312
Critical error messages ...................................................................................................312
Alphabetical printer messages .......................................................................................312
Numerical printer messages ...........................................................................................327
Replacement parts configuration ..........................................................................................352
Formatter and DC Controller replaced at the same time ...............................................352
Formatter (New) replacement configuration ...................................................................352
Formatter (previously installed in another printer) replacement configuration ...............353
DC Controller (New) replacement configuration ............................................................353
DC Controller (previously installed in another printer) replacement configuration ........354
Media sensor (PS5) replacement configuration .............................................................354
Color Misregistration Sensor (PS12) replacement configuration ...................................355
Laser/scanner Assembly replacement configuration .....................................................355
Fuser replacement configuration ....................................................................................355
Transfer unit (ITB assembly) replacement configuration ...............................................355
Paper path troubleshooting ...................................................................................................356
Paper path jam areas .....................................................................................................357
Paper jam error message ...............................................................................................357
Paper path areas jam troubleshooting ...........................................................................360
Paper jam recovery feature ............................................................................................377
Avoiding paper jams .......................................................................................................377
General paper path troubleshooting ...............................................................................379
Persistent jams ...............................................................................................................380
Image formation troubleshooting ..........................................................................................381
Print quality problems associated with media ................................................................381
Overhead transparency defect .......................................................................................381
Print quality problems associated with the environment ................................................382
Print quality problems associated with paper jams ........................................................382
Print quality problems associated with toner buildup .....................................................382
Print quality troubleshooting pages ................................................................................383
ENWW Chapter contents 303