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Table 7-4. Error messages and associated jam locations
Error message Event log
code
Action Location/
Action
Go to jam
Location
areas:
13.01.00 (HP 3500/3550)
13.20.00 (HP 3700)
Pick-up delay jam
13.01.00 This printer checks the paper
movement at all pickup sources
twice, if necessary, since the
paper pickup can be delayed due
to a pickup error. When paper
does not reach the registration
paper sensor (PS4) within time T
after paper pickup, the CPU
judges it the pickup delay jam.
If this error occurs and no jam
exists, verify that the two pick-up
assembly connectors are
securely seated. To locate these
connectors, open the front door
and remove the connector cover
(part number RC!-1488-000CN)
on the lower front right side.
1 - Tray 1 pick-
up area
2 - Tray 2 pick-
up/feed area
3 - Tray 3 pick-
up area
13.02.00 (HP 3500/3550)
13.20.00 (HP 3700)
Pick-up stationary jam
13.02.00 When the paper does not pass
the registration paper sensor
(PS4) within time T after a paper
is fed from the registration roller,
the CPU judges it a pickup
stationary jam.
After considerable use (150M
pages or more), this jam may be
the result of torn mylar tabs on
the pick-up assembly. If they are
torn, replace the assembly (part
number RM1-456-000CN).
1 - Tray 1 pick-
up area
2 - Tray 2 pick-
up/feed area
3 - Tray 3 pick-
up area
13.05.00 (HP 3500/3550)
13.20.00 (HP 3700)
Fuser delay jam
13.05.00 When the paper does not reach
the fuser delivery paper sensor
(PS7) within time T after a paper
is fed from the registration roller,
the CPU judges it a fuser delay
jam.
4 - transfer/
feed area
6 - fuser/face-
down delivery
area
13.06.00 (HP 3500/3550)
13.20.00 (HP 3700)
Fuser stationary jam
13.06.00 When the paper does not pass
the fuser delivery paper sensor
(PS7) within time T after paper
has reached the fuser delivery
paper sensor (PS7), the CPU
judges it a fuser stationary jam.
6 - fuser/face-
down delivery
area
13.09.00 (HP 3500/3550)
13.20.00 (HP 3700)
Delivery delay jam
13.09.00 When the paper does not reach
the face-down paper sensor
(PS8) within time T after paper
has reached the fuser delivery
paper sensor (PS7), the CPU
judges it a delivery stationary jam.
6 - fuser/face-
down deliver
area
358 Chapter 7 Troubleshooting ENWW