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4−32 Installation and Maintenance Volume
Octel 200/300 S.4.1 PB60019−01
Verify that the Octel 200/300 correctly handles a ring-no-answer (RNA) call.
1. From telephone A, call the extension associated with port 1.
2. Did the Octel 200/300 answer with the correct company greeting (a custom greeting or the generic
greeting)?
YES
' Continue.
NO
' Determine the cause and correct the problem before continuing.
3. Enter the extension number for telephone C.
4. Did the Octel 200/300 respond with the prompt: “Thank you, just a moment . . .” (Primary Answer
Mode example)?
YES
' Continue.
NO
' Determine the cause and correct the problem before continuing.
5. After a predetermined interval (defined by the entry in the INFORMATION Table for ringbacks
before no answer), does the message server reconnect and speak the prompt “Extension XXX doesn’t
answer. Please leave a message at the tone, or enter another extension number, or press zero for
assistance”?
. If the mailbox has not been entered in the USER Table, the Octel 200/300 does not offer to
take a message.
YES
' Press
9 9
, then hang up.
NO
' Determine the cause and correct the problem before continuing.
6. Repeat the test for each Octel 200/300 port.
Test for Calls to a Busy Extension
Verify that the Octel 200/300 properly handles a call directed to a busy extension.
1. From telephone A, call the extension associated with port 1.
2. Did the Octel 200/300 answer with the correct company greeting?
YES
' Continue.
NO
' Determine the cause and correct the problem before continuing.
3. Make sure that telephone C is busy by taking it off-hook. Enter the extension number for telephone C.
4. Did the Octel 200/300 respond with the prompt “Thank you, just a moment . . .” (primary answer
mode example)?
YES
' Continue.
NO
' Determine the cause and correct the problem before continuing.
5. After a short interval, does the message server reconnect and speak the prompt “Extension XXX is
busy. Please leave a message at the tone, or enter another extension number, or press zero for
assistance”?
YES
' Press
9 9
, then hang up.
NO
' Determine the cause and correct the problem before continuing.
6. Repeat the test for each Octel 200/300 port.