Filter
Top Products
Reports 5-9
Octel 200/300 S.4.1PB60019−01
Number of times callers pressed
0
and were transferred to attendant or
intercept position.
. If the call is integrated with a call record, pressing
0
for assistance
is pegged under Subsequent Actions.
Number of times callers left a message as an initial action. This also
includes instances where Next Mailbox gives the caller a greeting and takes
a message without the caller entering any digits.
Number of times callers pressed
#
to enter a mailbox (includes successful
and unsuccessful logons).
. If the call is integrated with a call record, logon is pegged under
Subsequent Actions, unless the mailbox is configured for Auto
Logon.
Number of times callers pressed
*
to make a Quick Message.
Number of times call was identified as originating from a networked
system.
Number of times call was identified as a call diverted from a DID/E&M
module.
Miscellaneous category including
- Caller dialed
9 9
,
# # # 8
or
# # # 5
.
- Caller dialed invalid first digit.
- Caller disconnected (detected hang-up events or from DID Interface).
- Caller has not taken initial action at the time the report is being
generated.
- With Adaptive Integration
- Direct internal call into the Octel 200/300 where caller accessed
Quick Greeting Activation.
. Numbers within the Other category may fluctuate as new calls come
in and as current callers make an initial action. If Total Calls into the
message server reaches the maximum value (999,999), this field
contains ***. The Other category is calculated by subtracting all
Initial Calls from Total Calls into System. If the subtraction results
in a negative number, Other is ***.
Total calls answered by the Octel 200/300.
. If the System Performance report or traffic pegs were last cleared
while calls were in progress, this value may be larger than peg 1.
However, the value printed in the System Performance report always
reflects the correct value.
DIALED FOR
ASSISTANCE
(Peg 128)
0
LEFT A MESSAGE
AT THE TONE
(Peg 140)
PRESSED
TO LOG ON
(Peg 131)
#
TO MAKE A
QUICK MESSAGE
(Peg 133)
*
CALLER WAS A NETWORK
UNIT
(Peg 135)
CALLER WAS A DID/E&M
UNIT
(PEG 136)
OTHER
TOTAL CALLS
INTO SYSTEM
(Peg 1)