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Reports 5-11
Octel 200/300 S.4.1PB60019−01
Progress of Calls to Extensions
If the callers initial or subsequent action requires the Octel 200/300 to place a call, responses to that call
are detailed below. Also included is the number of logon requests that were successfully completed.
This category can include
- Number of answered calls.
- With COS Attribute 15 — TRANSFER TO A RINGING
EXTENSION, or COS Attribute 34 — TRANSFER CALLS
WITHOUT CHECKING FOR BUSY OR NO ANSWER, pegs as
ANSWERED when the call is transferred.
Number of calls placed that were not answered, including:
- Number of normal calls to an extension resulting in ring-no-answer,
including first caller to a FIFO queue extension.
- Number of DID calls that intercepted on ring-no-answer.
- Number of PBX integration calls forwarded on ring-no-answer. (This
applies to PBXs that provide information on why the call forwarded.)
- Number of times the Octel 200/300 attempted to place a call but did
not get dial tone at the port.
Number of calls placed to busy extensions, including
- Number of normal calls to a busy extension, including first caller to a
FIFO queue extension.
- Number of DID calls that intercepted on busy.
- Number of PBX integration calls that forwarded on busy. (This applies
to PBXs that provide information on why the call forwarded.)
- Number of times a personal mailbox greeting was played and no call
was placed (normal greeting operation). Also included in this category
are calls to unavailable extensions, and calls to extensions that forward
back to a CX/MX mode port and integration calls where a call record
indicates an “all forward” condition.
- Number of times an Extended Absence Greeting is played to an
external caller.
- Number of times OctelFormst scripted prompt greeting mailbox was
called (without COS Attribute 6 — CALL FIRST BEFORE PLAYING
GREETING).
- Number of times a valid account code was entered.
- Number of times callers with FIFO queue position of two or greater
dialed digits to enter or stay in queue, or when maximum queuing limit
was reached, before going to Next Mailbox.
- Number of times error greeting (Custom Prompt) played.
- Number of times DID calls were intercepted immediately.
- Number of PBX integration calls that forwarded on the All Forward
condition, or from PBXs which do not provide information on why the
call forwarded.
ANSWERED
(Peg 46)
RING-NO-ANSWER
(Peg 35)
BUSY
(Peg134)
GREETING PLAYED
(NO CALL)
(Pegs 144, 39, 98, and 162)