Filter
Top Products
5-26 Installation and Maintenance Volume
Octel 200/300 S.4.1 PB60019−01
Number of calls answered This number includes only non-integrated calls
that are transferred through the message server. Calls that are released and
forwarded back are pegged in the Integration Calling Statistics report.
Number of calls that are transferred by the message server and reconnected
on a no-answer condition. (Calls that are forwarded on a no-answer
condition are pegged in the Integration Calling Statistics report.)
Number of calls for which an attempted transfer results in a busy condition.
Calls that are forwarded on a busy condition are pegged in the Integration
Calling Statistics report.
Number of calls placed to mailbox when
- Greeting is ON
- Extended absence greeting is ON
- No extension is associated with the mailbox
- Call to extension encounters a re-order signal
- Calls to Personal Assistance resulting in RNA or busy
Calls that forward to the message server on a forward-all condition are
pegged under Greeting in the Integration Calling Statistics report.
. For calls that forward back in an integrated message server, refer to the
Integration Calling Statistics Report section for the call count status.
Subsequent Calls
Shows information about what a caller did after the initial call to a mailbox/extension was not answered.
Total number of subsequent calls.
Number of times the caller entered
0
after entering an extension or
mailbox.
Number of times caller entered another mailbox or extension.
Number of calls disconnected after reaching an unavailable extension
without leaving a message, calling another extension or the operator.
Included are calls to scripted prompt mailboxes during which the caller
hangs up before completing responses (in situations where COS Attribute
33 — WILL SEND SCRIPTED MESSAGES WITHOUT
CONFIRMATION, is not assigned to the scripted prompt COS).
A forwarded call where a call record is generated is considered an initial
action. Therefore, if a caller is forwarded, enters a mailbox number and
then hangs up after hearing a greeting or system prompt, the mailbox entry
pegs under Subsequent Calls and the abandon call column is not pegged.
A call forwarded to the Octel 200/300 is considered an initial action, and
Calls Abandon is pegged if the caller hangs up without leaving a message
or dialing another extension.
ANSWD
NO ANSWD
BUSY
GREET
TOTAL
ATTEN
EXTNS
CALLS ABAND