Avaya Octel 200 Server User Manual


 
436 Installation and Maintenance Volume
Octel 200/300 S.4.1 PB6001901
2. Does the Octel 200/300 answer correctly?
YES
' Continue.
NO
' Determine the cause and correct the problem before continuing.
3. Repeat the procedure from step 1 for each trunk, until all hunts have been tested. Verify that each
trunk is answered by the Octel 200/300 with the correct greeting.
. Toll-free service lines can be tested individually, even if they are bands from other areas, by
using the “plant test” number. Get these from the PE (Public Exchange) if you do not know
them.
Test for Calls to the Intercept Extension
Verify that the Octel 200/300 can transfer a call to the intercept position (attendant) when the caller does
nothing or presses
0
, as follows:
1. From telephone A, call the extension associated with port 1.
2. Does the Octel 200/300 answer correctly?
YES
' Continue.
NO
' Determine the cause and correct the problem before continuing.
3. Listen to the complete company greeting. Do nothing, let the Octel 200/300 time out, and transfer
the call to the attendant (do not enter any digits).
4. Did you reach the attendant?
YES
' Continue for all ports.
NO
' Determine the cause and correct the problem before continuing.
5. Repeat the procedure except press
0
instead of waiting for a timeout.
6. From telephone A, call out and back in on a trunk dedicated to the hunt group. When the
Octel 200/300 answers, let the message server time out.
7. Does the Octel 200/300 transfer the call to the intercept position?
YES
' Continue.
NO
' Determine the cause and correct the problem before continuing.
Message Waiting Test
1. From telephone A, call out and back in on a trunk dedicated to a Octel 200/300 port.
2. Does the Octel 200/300 answer correctly?
YES
' Continue.
NO
' Determine the cause and correct the problem before continuing.
3. Make sure that telephone C is busy, by taking it off-hook. Enter the extension number associated
with telephone C.
4. After a predetermined interval, the Octel 200/300 should reconnect, and at telephone A you should
hear, “Extension XXX is busy. Please leave a message at the tone, or enter another extension number,
or press zero for assistance.”