Filter
Top Products
Reports 5-39
Octel 200/300 S.4.1PB60019−01
Miscellaneous category including
- Caller dialed
9 9
.
- Port called a CX port (extension forwarded to the Octel 200/300).
- Caller dialed invalid first digit (e.g.,
9
).
- Caller disconnected (detected hang-up events or from DID Interface).
- Caller has not taken initial action.
- With Adaptive Integration
- Direct call into the Octel 200/300 where caller hangs up or dials
9 9
.
- Direct internal call into the Octel 200/300 where caller accesses
Quick Greeting Activation.
. Numbers within the Other category may fluctuate as new calls
come in and as current callers make an initial action.
Total calls answered by the Octel 200/300.
. If the System Performance report or traffic pegs were last cleared
while calls were in progress, this value may be larger than peg 1.
However, the value printed in the System Performance report always
reflects the correct value.
Subsequent Actions
After completing their initial action (i.e., the caller left a message at the tone), another action is taken.
Subsequent actions are described below.
This can include
- Number of times callers dialed a defined first digit from 1−8.
- Number of times callers went to Next Mailbox.
- Number of times callers dialed an extension or digit to stay in queue.
- Number of times callers dialed extensions or digits to call out on the
network.
This can include
- Number of times callers were transferred to attendant or intercept
position after dialing too many invalid extensions.
- Number of callers that remain on the line for assistance, whether or not
a message was left, with Adaptive Integration, when System Parameter
77 — PBX PROVIDES MOMENTARY DISCONNECT
, is set to YES.
- Calls intercepted by DID or E&M Interface Modules which defaulted
to assistance, whether or not a message was left.
- Number of network calls sent to assistance.
- Autotransfer to assistance (includes Personal Assistant).
OTHER
TOTAL CALLS
INTO SYSTEM
DIALED EXTENSION OR
DIGITS
SENT TO
ASSISTANCE