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NEAX2400 IPX Feature Programming Manual
Page 62 NDA-24297, Issue 1
A-98 Answer Hold - Attendant
A-98 Answer Hold - Attendant
General Description
This feature enables an Attendant to answer an incoming call by pressing the ANSWER key or flashing ICI key. If
the Attendant is already engaged in a call, pressing one of these keys places the first call on Hold and automatically
connects the second one. Use of ANSWER key or ICI key speeds call handling, while Answer Hold prevents
accidental call dropping.
Operating Procedure
To answer a call while engaged in a two-party call
1. While the Attendant is engaged in a station/trunk call, another call terminates at the Attendant Console.
2. The Attendant presses the ANSWER key or ICI key; the original call is placed on Hold (MUSIC ON
HOLD [M-7]). The LED of the ATND key goes out and that of HOLD key lights.
3. The Attendant is connected to the second party. (ATND key LED lights.)
Note: When the ANSWER key is pressed, the calls connected to the Attendant will be placed on Hold (if there is
an idle loop).
To answer a call while engaged in a three-way call
1. While engaged in a three-way call, another call terminates at the Attendant Console.
2. The Attendant presses the ANSWER key or ICI key; currently lit LEDs of the ATND key and the
ANSWER key go out. The TALK key LED goes out and that of the SRC key lights. The parties formerly
connected to the Attendant remain connected to each other.
3. The LEDs of ICI key and the ATND key light. The Attendant is connected to the incoming call.
Service Conditions
1. Activation of this service is determined in individual (two-party call or three-way call) system data.
2. When the Attendant is engaged in a two-party call:
a.) If there is no idle loop when the Attendant presses ANSWER key or ICI key, the party currently
connected to the Attendant will be placed on Hold (MUSIC ON HOLD [M-7]), but the Attendant
cannot answer the second call.
b.) When the number of available Attendants exceeds the number of incoming calls, the status of
each Attendant Console will be one of the following:
(1) The connected call will be placed on Hold, and the Attendant will be connected to the second
call.
(2) The connected call will be placed on Hold, and the attendant console will become idle.
(3) No change.
c.) ATTENDANT LOOP RELEASE [A-6] is not available when the call is placed on Hold.
3. When the Attendant is engaged in a three-way call:
a.) If there is no idle loop when the Attendant presses ANSWER key or ICI key, one of the following
occurs:
(1) When both the calling and the called parties are trunk and when the called party has not
answered yet, the call is held on the loop and the Attendant cannot answer the next incoming
call.
(2) When called party has already answered the call, the Attendant can answer the next incoming
call (the previous call is not held on the loop).
b.) ATTENDANT LOOP RELEASE [A-6] is available when the call is placed on hold.