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NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
Page 207
Call Park C-29
C-29 Call Park
General Description
This feature enables the Attendant(s) or users to “Park” calls against their own extension numbers. Calls can easily
be retrieved from any station within the system.
Operating Procedure
To park a call from the ATTENDANT CONSOLE [A-3]
1. The Attendant presses the CALL PARK key; the CALL PARK number (individual Attendant number) is
automatically selected and displayed at the ATTENDANT CONSOLE [A-3].
2. The Attendant receives service set tone.
3. The Attendant presses either the RELEASE or CANCEL key.
To retrieve a parked call from any station within the system
1. Dial the CALL PARK remote retrieval code and the individual Attendant number that has parked a call;
the parked call is reconnected.
Note: An Attendant cannot retrieve a parked call.
To park a call from a station
1. Momentarily press the switch hook; receive special dial tone.
2. Dial the CALL PARK access code; receive service set tone.
3. Replace the handset.
To retrieve a parked call from the originating station
1. Dial the CALL PARK local retrieval code; the parked call is reconnected.
To retrieve a parked call from a different station
1. Dial the CALL PARK remote retrieval code and the number of the station that parked the call; the parked
call is reconnected.
Service Conditions
1. Calls parked by a station are automatically parked on that station's extension number. The My-line number
is used for a D
term
.
2. CALL PARK may be activated only during calls involving two parties.
3. The system provides one Attendant CALL PARK number for each Attendant. The individual Attendant
number is the CALL PARK number. See INDIVIDUAL ATTENDANT ACCESS [I-6].
4. A station or Attendant can only park one call at a time. If a station or Attendant attempts to park a second
call, reorder tone will be heard.
5. This feature may be assigned to stations via CLASS OF SERVICE - INDIVIDUAL [C-15] programming
in system data.
6. The dedicated key (for parking calls) on the Attendant Console is located between the HOLD and Busy
Verification (BV) keys. An Attendant cannot use a CALL PARK access code.
7. A user can park a call only by dialing a CALL PARK access code.
8. Stations can originate and receive calls while having a call parked.
9. The following features cannot be activated to a station that has set CALL PARK:
ATTENDANT CAMP-ON WITH TONE INDICATION [A-1]
ATTENDANT OVERRIDE [A-7]