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NEAX2400 IPX Feature Programming Manual
Page 778 NDA-24297, Issue 1
U-1 Uniform Call Distribution (UCD)
Service Conditions (cont’d)
Example:
c.) UCD station peg count:
• Count of incoming calls to each station in each group
• Count of answered calls
• Count of other calls (abandoned, restricted, blocked)
Example:
22. UCD Peg counts are available for calls transferred to the UCD group by the Attendant and for calls
transferred to the UCD group from a station.
23. The total numbers of incoming calls for which the UCD queueing feature is available, and other incoming
calls such as intra-office, tie line, etc., are as follows:
1 IMG, 4 IMG system 384 calls/system maximum
IPX-U (16 IMG) system 640 calls/system
Calls above this limit are terminated by a busy tone connection.
24. During queueing block, the ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] is valid. The
attendant hears reorder tone when the ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] is
restricted.
25. OVERFLOW-UCD [O-13] is available.
26. When a UCD controlling station transfers the in-progress station call or trunk call to a station which has
been set CALL FORWARDING-ALL CALLS [C-5] or CALL FORWARDING-BUSY LINE [C-2]
whose forwarding destination is the UCD controlling station, these features are valid.
27. When UCD queueing is not available and the system data ASYD SYS 1 Index 60 bit 3 = 1 assigned, UCD
peg count is not activated.
28. When the controlling station transfers the station/trunk to another station that has set CALL
FORWARDING - ALL CALLS [C-5] or CALL FORWARDING - BUSY LINE [C-2] (to the same
controlling station), call forwarding is activated and the MCI message is sent out.
29. Whether UCD incoming call information is to be sent to a Message Center Interface (MCI) or not can be
specified on a UCD group basis using the AUCD command. This feature can be assigned to each UCD
Group. In the case of UCD incoming calls overflowing to a UCD Group, the judgement whether the
information is to be sent to MCI or not depends on the terminated UCD Group.
30. When OVERFLOW - UCD [O-13] is activated, the transferred destination’s data decide whether UCD
incoming call information is sent to MCI or not.
FROM 07/24 09:00 TO 07/24 10:00
UCD GROUP INCOMING ANSWER ABANDON
11266
21183
TOTAL
23 14 9
FROM 07/24 9:00 TO 07/24 10:00
UCD GROUP TN STN RINGING ANSWER ABANDON
1 1 1000 4 4 0
1001 3 2 1
GROUP TOTAL
761