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NEAX2400 IPX Feature Programming Manual
Page 158 NDA-24297, Issue 1
C-10 Call Transfer - Attendant
C-10 Call Transfer - Attendant
General Description
This feature permits a user, while connected to an exchange network call, to signal the Attendant and have the
Attendant transfer the call to another station within the system.
Operating Procedure
Calling the Attendant
1. While engaged in a Central Office trunk call, press the switch hook; receive special dial tone.
2. Dial the operator access code.
a.) ATTENDANT CONSOLE [A-3] RECALL lamp flashes and buzzer sounds.
b.) The station receives ringback tone.
Answering by the Attendant
1. Refer to the NEAX2400 IPX Office Data Specification.
If the station wishes to return to the Central Office trunk call while the Attendant is being called
1. Press the switch hook; the RECALL lamp goes out; the buzzer stops.
2. Ringback tone ceases; the station returns to Central Office trunk call.
Note: For all D
term
s, use the TRANSFER key instead of the switch hook.
Service Conditions
1. This feature is available for incoming and outgoing Central Office trunk calls and station-to-station calls.
2. When the ATTENDANT CONSOLE [A-3] is in the NIGHT CONNECTION [N-1,2] mode, the
transferring station will receive reorder tone if ATTENDANT NIGHT TRANSFER [A-19] is not
provided.
3. The CALL TRANSFER - ATTENDANT feature allows a user, while participating in a two-party
connection (a two-party connection can be comprised of two stations or a station and a trunk), to call the
Attendant so that the Attendant may transfer the call or provide other assistance as required.
4. If all registers are busy and the user switch hook flashes, the flash is ignored by the system and the parties
remain connected.
Interactions
1. When the HOT LINE [H-1] set is equipped with a dial, the user switch hook flashes to get special dial tone
and dials “0”. Ringback tone is provided and the Attendant is notified of the call.
2. CALL TRANSFER - ATTENDANT: This feature can be used by a fully restricted station. The Attendant
can transfer a fully restricted station to another station only.
3. This feature is not operable when NIGHT CONNECTION - FIXED [N-1] or FLEXIBLE [N-2] is
activated. To process a transfer, use CALL TRANSFER - ALL CALLS [C-11] feature. Reorder tone is
returned when CALL TRANSFER - ATTENDANT is attempted.
4. If the SPLITTING [S-4] and ATTENDANT LOCKOUT [A-5] features are activated, this feature can be
activated.
5. Refer to BLIND TRANSFER TO ATTENDANT [B-17] for blind transfer from station to Attendant
Console.
6. A HOTLINE [H-1] station may transfer a call to the Attendant Console.