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NEAX2400 IPX Feature Programming Manual
Page 472 NDA-24297, Issue 1
M-7 Music On Hold
M-7 Music On Hold
General Description
This feature allows a party to hear music while in the CALL HOLD [C-6], CALL TRANSFER [C-10, 11], or
ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] conditions.
Operating Procedure
No manual operation is required for this software controlled feature.
Service Conditions
1. The system is capable of supplying two switch-selectable music channels. Music is generated by 3
synthesizers included in the package.
2. If another music source (tuner, tape-deck, etc.) is desired, it must be customer provided.
3. Only one music source can be provided per system.
4. The held call condition can be the result of:
ATTENDANT CAMP-ON WITH TONE INDICATION [A-1]
CALL HOLD [C-10]
CONSULTATION HOLD - ALL CALLS [C-17]
SPLITTING [S-4]
Attendant Hold
5. Only one music source, either customer-provided or internal, can be provided per system (system option).
6. ATTENDANT CONSOLE [A-3]: Attendant operations resulting in music to be provided to the calling
party include the following:
a.) The calling party or the remaining party (not talking with the Attendant) hears music, if the
Attendant splits a call prior to completion or after answering an Attendant recall.
b.) When incoming calls to the Attendant are answered and the Attendant presses the HOLD key, the
held party hears music.
c.) When the Attendant camps on a call to a busy station, the calling party is connected to music until
the called party answers or the Attendant reenters the switched loop.
7. When a user in a two-party talking connection switch hook flashes, the second party is placed on hold and
is connected to music.
8. When activating this feature via the FCCS network, when either the internal or the external source is used,
it is recommended to set the source as the same MOH at each node for the node-to-node connection, since
the node that controls MOH varies depending on the connection pattern.
Interactions
1. Two types on MUSIC-ON-HOLD (MOH) exist; internal source MOH and external source MOH.
2. The input to the system is an 8-ohm output from the external music source. An 8-ohm music source is a
typical input to an 8-ohm speaker.
3. An external MOH source is connected to the EMA circuit card with 16 PH EXALM CA cable.
Programming
ASYD - System Data 1, Index 64, Bit 7. Is MUSIC-ON-HOLD in service? 0/1: No/Yes.