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NEAX2400 IPX Feature Programming Manual
Page 12 NDA-24297, Issue 1
A-7 Attendant Override
A-7 Attendant Override
General Description
This feature permits an Attendant to enter a busy trunk connection within the NEAX2400 IPX, via the Attendant
Console [A-3]. Upon activation, a warning tone will be heard by the connected parties, after which they will be
connected with the Attendant in a three-way bridge.
Operating Procedure
1. Press the TKSL key.
2. Dial the desired trunk route (2 or 3 digits) and the identification numbers (3 digits).
3. Upon receiving busy tone, press the Busy Verification (BV) key.
4. A two-burst tone is sent to the connected parties.
5. The Attendant can now monitor or join the connection.
6. Press the RELEASE key to disengage.
Service Conditions
1. This feature may be utilized during trunk-to-trunk calls (COT, FX, WATS, CCSA, TIE Lines).
2. This feature cannot be activated when the connected station/trunk is:
a.) dialing
b.) connected to a three-way connection.
c.) when a PRIVACY [P-14D, P-15D] feature is activated.
d.) connected to a route programmed for Line/Trunk, Privacy, CDN 44:PRV.
e.) listening to a tone (Dial, Reorder, Service Set, Busy, Ringback).
f.) protected by DATA LINE SECURITY [D-12].
g.) being connected to an Attendant loop.
h.) activating any conflicting feature, such as:
BUSY VERIFICATION [B-3]
BOSS- SECRETARY OVERRIDE [B-5]
CALL HOLD [C-6, C-6D]
CALL TRANSFER [C-10, C-11, C-11D]
CALL WAITING - TERMINATING [C-12]
CONSULTATION HOLD - ALL CALLS [C-17, C-17D]
DATA LINE SECURITY [D-12]
DATA PRIVACY ON DEMAND [D-17]
DIAL ACCESS TO ATTENDANT [D-2, D-71]
EXECUTIVE RIGHT-OF-WAY [E-1, E-1D]
EXCLUSIVE HOLD - D
term
[E-4D]
NON-EXCLUSIVE HOLD - D
term
[N-7D]
OFF-HOOK QUEUING [O-7]
OUTGOING TRUNK QUEUING [O-2, O-2D]
PRIVACY - D
term
[P-14D]
PRIVACY RELEASE [P-18]
THREE-WAY CALLING [T-2, T-2D]
VOICE CALL [V-2]
In each of the above instances, the Attendant will receive reorder tone.
3. ATTENDANT OVERRIDE and ATTENDANT LOCKOUT [A-5] are mutually exclusive features.