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Troubleshooting
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ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308
If all LEDs are still on more than several minutes minute after power-up, do the
following:
• Turn off the power, and then turn it on again to see if the VPN firewall recovers.
• Reset
the VPN firewall’s configuration to factory default settings. Doing so sets the VPN
firewall’s IP address to 192.168.1.1. This procedure is explained in Restore the Default
Configuration and Password on p
age 393.
If the error persists, you might have a hardware
problem and should contact NETGEAR
technical support.
LAN or WAN Port LEDs Not On
If either the LAN LEDs or WAN LEDs do not light when the Ethernet connection is
made, check the following:
• Make sure tha
t the Ethernet cable connections are secure at the VPN firewall and at the
hub, router, or workstation.
• Make sure tha
t power is turned on to the connected hub, router, or workstation.
• Be su
re that you are using the correct cables:
When connecting the VPN firewall’s WAN ports to
one or two devices that provide the
Internet connections, use the cables that are supplied with the devices. These cables
could be standard straight-through Ethernet cables or Ethernet crossover cables.
Troubleshoot the Web Management Interface
If you cannot access the VPN firewall’s web management interface from a computer on
your local network, check the following:
• Check th
e Ethernet connection between the computer and the VPN firewall as described
in the previous section (LAN or WAN Port LEDs Not On).
• If your co
mputer’s IP address is shown as 169.254.x.x:
Windows and Mac operating systems generate and assign an IP address if the computer
can
not reach a DHCP server. These autogenerated addresses are in the range of
169.254.x.x. If your IP address is in this range, check the connection from the computer
to the VPN firewall and reboot your computer.
• If your VPN firewall’
s IP address has been changed and you do not know the current IP
address, reset the VPN firewall’s configuration to factory default settings. This sets the
VPN firewall’s IP address to 192.168.1.1. This procedure is explained in Restore the
Default Configuration and Password on p
age 393.
Tip: If
you do not want to revert to the factory default settings and lose your
configuration settings, you can reboot the VPN firewall and use a sniffer
to capture packets sent during the reboot. Look at the ARP packets to
locate the VPN firewall’s LAN interface address.