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Troubleshooting
387
ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308
• Make sure that you are using the SSL https://address login rather than the http://address
login.
• Make sure
that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• T
ry quitting the browser and launching it again.
• Clear the
browser’s cache.
• Make sure
that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when entering
this information.
Note: To be able to configure the VPN firewall, your computer’s IP address
does not need to be on the same subnet as the VPN firewall.
If the VPN firewall does not save changes you have made in the web management interface,
check the following:
• W
hen entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload butto
n in the web browser. The changes might have
occurred, but the web browser might be caching the old configuration.
When You Enter a URL or IP Address, a Time-Out Error
Occurs
A number of things could be causing this situation. Try the following troubleshooting
steps:
• Che
ck whether other computers on the LAN work correctly. If they do, ensure that your
computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the
subnet mask, default gateway, DNS, and IP addresses on a WAN IPv4 ISP Settings
screen. For more information, see Manually Configure an IPv4 Internet Connection on
page 33.
• I
f the computer is configured correctly, but still not working, ensure that the VPN firewall is
connected and turned on. Connect to the web management interface, and check the VPN
firewall’s settings. If you cannot connect to the VPN firewall, see the information in the
previous section (Troubleshoot the Web Management Interface on p
age 386).
• I
f the VPN firewall is configured correctly, check your Internet connection (for example,
your modem, dish, or router) to make sure that it is working correctly.