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RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
viii Polycom, Inc
Reservations .............................................................................................................9-2
Using the Reservation Calendar ...........................................................................................9-3
Toolbar Buttons .......................................................................................................9-3
Reservations Views .........................................................................................................9-4
Week View ...............................................................................................................9-4
Day View ..................................................................................................................9-5
Today View ..............................................................................................................9-5
List View ...................................................................................................................9-5
Changing the Calendar View ........................................................................................9-6
Scheduling Conferences Using the Reservation Calendar ...............................................9-8
Creating a New Reservation .........................................................................................9-8
Managing Reservations ........................................................................................................9-14
Guidelines ......................................................................................................................9-14
Viewing and Modifying Reservations .......................................................................9-14
Using the Week and Day views of the Reservations Calendar ......................9-14
Adjusting the Start Times of all Reservations ...........................................................9-16
Deleting Reservations ...................................................................................................9-17
Searching for Reservations using Quick Search .......................................................9-18
Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1
Operator Conferences ..........................................................................................................10-1
Defining the Components Enabling Operator Assistance ......................................10-3
Defining a Conference IVR Service with Operator Assistance Options .......10-3
Defining an Entry Queue IVR Service with Operator Assistance Options ..10-5
Defining a Conference Profile for an Operator Conference ...........................10-6
Starting an Ongoing Operator Conference .......................................................10-8
Saving an Operator Conference to a Template ...............................................10-11
Starting an Operator Conference from a Template ........................................10-11
Monitoring Operator Conferences and Participants Requiring Assistance .......10-12
Requesting Help ..................................................................................................10-12
Participant Alerts List .........................................................................................10-13
Audible Alarms ...................................................................................................................10-14
Using Audible Alarms .......................................................................................10-14
Moving Participants Between Conferences ....................................................................10-14
Moving Participants Options ....................................................................................10-15
Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-1
Guidelines ..............................................................................................................11-1
Using Conference Templates ..............................................................................................11-2
Toolbar Buttons .....................................................................................................11-3
Creating a New Conference Template ...............................................................................11-4
Creating a new Conference Template from Scratch ................................................11-4
Saving an Ongoing or AVC-based CP Operator Conference as a Template .......11-8
Starting an Ongoing Conference From a Template .........................................................11-9
Starting an Operator Conference from a Template (AVC Conferencing) ..11-10
Scheduling a Reservation From a Conference Template (AVC Conferencing) .........11-11
Deleting a Conference Template ......................................................................................11-13
Exporting and Importing Conference Templates ..........................................................11-13