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Appendix B-Active Alarms
Polycom, Inc. B-3
CPU slot ID not identified The CPU slot ID required for Ethernet Settings was not provided by the Shelf
Management.
D channel cannot be established
DEBUG mode enabled Possible explanations:
• System is running in DEBUG mode.
• System DEBUG mode initiated.
In this mode, additional prints are added and Startup and Recovery Conditions
are different then Non Debug Mode.
Change the DEBUG_MODE flag value to NO and reset the Collaboration
Server.
DEBUG mode flags in use The system is using the DEBUG CFG flags.
DMA not supported by IDE device Possible explanations:
• DMA (direct memory access) not supported by IDE device: Incompatible
flash card / hard disk being used.
• Flash card / hard drive are not properly connected to the board / one of the
IDE channels is disconnected.
• DMA was manually disabled for testing.
DNS configuration error Check the DNS configuration.
DNS not configured in IP Network Service Configure the DNS in the IP Network Services.
Encryption Server Error. Failed to
generate the encryption key
FIPS 140 test failed while generating the new encryption key.
Error in external database certificate
Error reading MCU time Failed to read MCU time configuration file ([status]).
Manually configure the MCU Time in the Collaboration Server Web Client or
RMX Manager Manager application.
eUserMsgCode_Cs_EdgeServerDnsFaile
d
eUserMsgCode_Cs_SipTLS_CertificateH
asExpired
eUserMsgCode_Cs_SipTLS_CertificateS
ubjNameIsNotValid_Or_DnsFailed
eUserMsgCode_Cs_SipTLS_Certificate
WillExpireInLessThanAWeek
eUserMsgCode_Cs_SipTLS_FailedToLo
adOrVerifyCertificateFiles
eUserMsgCode_Cs_SipTLS_Registration
HandshakeFailure
eUserMsgCode_Cs_SipTLS_Registration
ServerNotResponding
Table B-1 Active Alarms (Continued)
Alarm Code Alarm Description