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RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
B-4 Polycom, Inc.
Event Mode Conferencing resources
deficiency due to inappropriate license.
Please install a new license
External NTP servers failure The MCU could not connect to any of the defined NTP server for
synchronization due to the remote server error or network error or
configuration error.
Change the configuration of the NTP server.
Failed to access DNS server Failed to access DNS server.
Failed to configure the Media card IP
address
Possible reasons for the failure:
• Failure type: [OK Or Not supported.
• Does not exist Or IP failure.
• Duplicate IP Or DHCP failure.
• VLAN failure Or Invalid: [status_Number].
Failed to configure the Users list in Linux The authentication process did not start.
Use the Restore to factory Defaults to recover.
Failed to connect to application server Possible reasons for the failure:
• Failed to connect to application server:
• Failed to establish connection to server, url = [url].
Failed to connect to recording device The MCU could not connect to the defined recording device due to
configuration error or network error.
Failed to connect to SIP registrar Cannot establish connection with SIP registrar.
Failed to create Default Profile Possible reasons for the failure:
• Failed to validate the default Profile.
• Failed to add the default Profile.
Possible action:
• Restore the Collaboration Server configuration from the Backup.
• Use the Non-Comprehensive Restore To Factory Defaults operation.
Failed to initialize system base mode
Failed to initialize the file system Possible reasons for the failure:
• Failed to initialize the file system.
• Failed to initialize the file system and create the CDR index.
Reset the MCU.
Failed to open Users list file Restore the MCU configuration or re-define the user.
Failed to register with DNS server Check the DNS configuration.
Failed to subscribe with the OCS,
therefore the A/V Edge Server URI was
not received
Failure in initialization of SNMP agent.
Table B-1 Active Alarms (Continued)
Alarm Code Alarm Description