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RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
17-44 Polycom, Inc.
Volume Control of IVR Messages, Roll Call and Music
The volume of IVR music, and IVR messages and Roll Call is controlled by the following
system flags:
• IVR_MUSIC_VOLUME
• IVR_MESSAGE_VOLUME
• IVR_ROLL_CALL_VOLUME
To control the volume of IVR music, Roll Call and messages:
>> Modify the values of the System Flags listed in Table 17-15 by clicking the menu Setup >
System Configuration.
If these flags do not appear in the System Flags list, they must be manually added.
For more information see "System Configuration Flags” on page 22-1.
Table 17-15 System Flags – IVR Volume Control
Flag Description
IVR_MUSIC_VOLUME The volume of the IVR music played when a single participant is
connected to the conference varies according to the value of this
flag.
Possible value range: 0-10 (Default: 5).
0 – disables playing the music
1 – lowest volume
10 – highest volume
IVR_MESSAGE_VOLUME The volume of IVR messages varies according to the value of this
flag.
Possible value range: 0-10 (Default: 6).
0 – disables playing the IVR messages
1 – lowest volume
10 – highest volume
Note:
It is not recommended to disable IVR messages by setting the
flag value to 0.
IVR_ROLL_CALL_VOLUME The volume of the Roll Call varies according to the value of this
flag.
Possible value range: 0-10 (Default: 6).
0 – disables playing the Roll Call
1 – lowest volume
10 – highest volume
Note: It is not recommended to disable the Roll Call by setting the
flag value to 0.
The following System Flags do not require an MCU reset:
• IVR_MESSAGE_VOLUME
• IVR_MUSIC_VOLUME
• IVR_ROLL_CALL_VOLUME
For all other flag changes, the MCU must be reset for the modified flag settings (including deletion)
to take effect.